What kind of onsen ryokan is Kansuiro?

This is an authentic small ryokan with a long history in Hakone.  If you are a connoisseur of Japan, you should stay at Kansuiro.  This is an incredible place to stay with attention to every detail.  Everything, such as architecture, furniture, and interior, etc., is pure Japan.  On the other hand, if this is your first time staying at ryokans, I wouldn’t recommend it.  Facilities tend to be outdated.  You may feel stressed during your stay.  The ambiance is very charming, quaint, and nostalgic.  Once we entered the property, it was just like stepping back in time to the Taisho era.  Kansuiro is like a historical museum.  It’s like a maze.  You should explore it in the building.  You can get a map at the reception.  The property would be for couples, solo travelers, family, or small groups.  Children wouldn’t be accommodated at the property, but the staff provides yukatas, meals, and tableware if you request in advance. 
  TOP5 Authentic Ryokans in Hakone
  TOP5 Hotels & Ryokans for Solo Travelers in Hakone

Is the location easy to access?

Yes, the location is near Tonosawa Station.  It takes 5min on foot from the station.  Alternatively, it takes 20min on foot from Hakone Yumoto Station.  Also, a shuttle service is available.  It costs 100JPY per adult, and complimentary for children in primary school and younger.  You don’t need to book it.  Get on a shuttle bus of C course in orange color from the front of Hakone Tourist Information Center.  The shuttle bus leaves hourly, at 15 and 45 minutes past the hour between 13:15 and 17:45 on weekdays, between 13:15 and 18:45 on Fridays, Saturdays, and Sundays.  Then when you get on a shuttle bus, you need to tell a bus driver where you are staying.  Then get off at Kansuiro.  It takes around 5min.  If you stay at Kansuiro on weekend, you might want to check in earlier.  Because traffic would be very heavy around Hakone-Yumoto Station in the afternoon.

Rooms I would recommend?

If you are going to stay here, I would recommend rooms with private hot springs.  We fully enjoyed our private bath until check-out time.  The spring quality is one of the best in Hakone.  Then if you don’t want to sleep on Japanese-style mattresses in tatami rooms, you should book a room called Suiren as the room has twin beds.  Alternatively, you can book a room in the annex called KANSUIRO ANNEX which opened in 2019.

How about toiletries & in-room amenities?

All of the amenities are taken care of including minimum toiletries, yukatas, and a green tea set, etc.  Also, a humidifier is placed if you request.  If you stay here in the winter season, you may want to request it as rooms would be very dry.   Then free Wi-Fi reception was good in our room.  Room service is not available.  Also, there is no in-room safety box, so staff can keep your valuables at the reception.

How about In-house Facilities?

There are wonderful outdoor and indoor communal hot springs.  They are open from 15:00-09:30 the following morning.  The communal baths become private family ones between 22:00 and 4:00 the following morning.  You can use them for free whenever they are not occupied during the above time slot.  On top of that, there is one indoor private family hot spring on 3F which you can use for free whenever it’s not occupied.  It’s open from 15:00-09:30 the following morning.  *Please note that if you have tattoos and want to use the communal hot springs, use the private family ones instead, or book a room with a private hot spring.  Then there is no convenience store nearby.  You may want to buy your necessities before coming here.  *Please note that food and drink from outside are prohibited.  Then, Kansuiro is not a universal design.  There are many steps.  If you bring people with weak feet, I wouldn’t recommend it.
  TOP5 Accessible Hotels & Ryokans in Hakone

How about meals?

The Japanese food experience wouldn’t be special.  It may be challenging for the western palate.  All meals are served in your room.  Dinner starts at 18:00 or 18:30.  You need to check-in by 17:00 if you have dinner on the property.  *Please note that inform the staff when you book a room with meals if you have any food allergies.  They probably wouldn’t be able to prepare alternative food if you request it on that day.  Alternatively, there is an Italian restaurant in KANSUIRO ANNEX.  You need to book a table in advance.  As far as I know, there is no nice local restaurant around there.

My impressions

The staff tends to be not sophisticated.  If you expect signature Japanese hospitality, you may want to find others.  Be mindful and respectful of the Japanese traditions here as it’s a very traditional ryokan.  At last, don’t forget to take a walk along the river.  You can fully enjoy white noise in a quaint atmosphere.  Have a nice trip!  Welcome to receive any questions about Kansuiro from the below space.  You need to inform the staff if you check in after 18:00.  Check Availability and Pricing for the ryokan on Booking.com or Agoda

Info about Kansuiro

Style Traditional Japanese Ryokan
Check-in and out times
Estimated Price 27,296 JPY for 2 adults per room
Contact E-mail
Internet Connection The wifi reception was good
Facility Information Wheelchairs are not available
Pets are not allowed
The free parking lot is available
Location Kansuiro’s MAP
Access 5min by shuttle bus from
Hakone Yumoto Station
Address and TEL 88 Tonosawa Hakone-machi
Kanagawa 250-0315
Tel +81 
Official Homepage Kansuiro’s HP

*All information above is as of the date that I posted on my blog.